This policy explains what personal information Kichwa Connect Limited ("we", "us") collects, why, who sees it, and what you can do about it. It covers this website, and the way we handle your details when you contact us, bring in a device or use our internet service. We've kept it in plain language.
Who we are
Kichwa Connect Limited, Catherine Ndereba Road, Nairobi 00100, Kenya. We decide how the personal information described here is used. For anything about it, email info@kichwaconnect.co.ke or call +254 701 581 233.
When you just visit this website
- Analytics, only if you say yes. The first time you visit, we ask whether we may use Google Analytics to count visits and see which pages are useful. It stays off unless you choose "Yes, allow". If you do, Google sets cookies in your browser (named _ga and _ga_ followed by letters and numbers) and receives your IP address, your device and browser details and the pages you view. We use the reports to improve this website, and we have turned off Google's advertising features in our setup. If you choose "No thanks", nothing is sent to Google. Your choice is saved in your browser's local storage so we do not keep asking, and you can change it at any time with "Cookie settings" at the bottom of every page. Our Cookie Policy lists every cookie.
- Nothing else. This website has no advertising or social media trackers and does not ask you to create an account. Apart from the analytics cookies above, if you accept them, it sets no cookies.
- Server records. Like most websites, the servers that host this one typically record technical details of each visit, such as your IP address, the pages requested, the time and your browser type. We use this only to keep the site running and secure.
- Google Fonts. The site's typefaces are loaded from Google Fonts. When a page loads, your browser asks Google's servers for them, so Google receives your IP address and browser details. Google's own privacy policy governs what it does with them.
When you contact us
If you call, WhatsApp or email us, we receive your phone number or email address and whatever you tell us. We use it to answer you, give you a quote and follow up on the job. WhatsApp is run by Meta, and its own terms and privacy policy apply to messages sent through it. The links on this site to WhatsApp, Google Maps and our social media pages, and the share links on Journal articles (WhatsApp, Facebook, X and LinkedIn), take you to those services, which have their own policies. Nothing is sent to them until you choose to click. The search box in the Journal runs in your browser and does not send what you type to us.
Tracking a repair
The repair tracker on this site sends only the ticket number you type to our repair system, which opens in a new tab. That system asks for the last four digits of the phone number on the ticket before it shows anything, and it shows only the stage of the repair and its date: not your name, your device details or the price. We never put those four digits in a web address. The tracker is on a separate address, where the companies that run and protect it set a few cookies, which our Cookie Policy lists.
When you bring in a device or use a service
To repair, sell or support something, we record the details we need. Depending on the job, that can include your name and phone number, your delivery address if we deliver to you or send a device back, the device (make, model, serial number or IMEI), what is wrong with it, what we quoted and what you paid and, for internet customers, the details needed to install, bill and support your connection. We use them to do the job, contact you about it, deal with any warranty questions and keep our accounts. They are kept in our own management system, and our staff use them as their work requires.
When you use a request form
This website has five request forms: the free WiFi survey (on the WiFi page), the business IT quote (on the Business page), the repair booking request (on the Repairs page), the Kichwa Care join request (on the Kichwa Care page) and the support request (on the home page). If you use one, we receive what you enter: your name, phone number and, if you give it, your email address; your area or address; details of the device, property or business (for example the type of device and what is wrong with it, the type of place and what you need, or the Kichwa Care plan you are interested in); the day you would like us to visit or you plan to come in, if you give one; and any message you write. The form sends them to our email inbox, and we do not store them anywhere else on this website. We use them to answer you, to arrange the visit, quote or repair you asked for, and, if you go ahead, to do the job as described in the next section. Each request is given a reference number made up when you send it; it is not kept in a list. When you send one, you can also choose to message us the reference on WhatsApp, which is run by Meta and has its own terms.
To limit spam, the server briefly keeps a small counter for each connection: a scrambled version of the connection's address and the times of recent requests, for up to an hour. It does not contain what you wrote.
When you apply for a job
If you use the application form on our Careers page, we receive what you enter (your name, phone number, email address, area of interest, and your education and experience) and the CV you attach, if any. The form sends them to our email inbox, and we do not store them anywhere else on this website. We use them only to consider your application and to contact you about it. To limit spam, we briefly keep a scrambled version of your IP address, for up to an hour, to count how many times the form has been used from it. Our web host and email provider handle the message on our behalf. We keep applications for as long as we may want to consider you for a role, then delete them, and you can ask us to delete yours sooner at any time.
Photographs on this website
The people shown in photographs on this website agreed to appear. If you are in one, or think you can be recognised in one, and want it taken down, tell us and we will remove it.
Who we share it with
We do not sell your personal information. We share it only with those who help us do the job you asked for, such as the companies that host this website and our repair system, the messaging apps you choose to contact us on, and the courier or delivery person who carries an order to you or a device to us or back (they receive your name, phone number and delivery address), or when the law requires it. See our Shipping Policy. If you accept analytics, that includes Google, which may process information in other countries.
How long we keep it
We keep personal information for as long as we need it for the reasons above, including warranty, accounting and legal requirements, and then delete or anonymise it. If you would like something deleted sooner, ask us, and we will do so unless the law requires us to keep it.
Keeping it safe
We take reasonable steps to protect your information. This website is served over HTTPS, and our repair lookup needs two pieces of information before it shows anything. No system is completely secure, so we cannot promise absolute protection.
Your rights
Under Kenya's Data Protection Act, 2019, you can ask us to:
- tell you what information we hold about you and how we use it;
- correct anything that is wrong or misleading;
- delete information we no longer have a reason or a legal duty to keep;
- stop or limit how we use it; and
- give you a copy in a usable format.
Email or call us and we will deal with your request. If you are not happy with how we handle it, you can complain to the Office of the Data Protection Commissioner at odpc.go.ke.
Children
This website is not aimed at children, and it does not knowingly collect their information.
Changes to this policy
If we change how we handle information, we will update this page and the date at the top.