Phone Repair Basics: What Actually Goes Wrong
The handful of failures behind most phone repairs, and what the Kichwa Connect team checks first before opening a case.
Read the article →Kichwa Journal
Practical technology, internet and device advice for everyday life, from the team at Kichwa Connect in Nairobi.
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How-To
How-To
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Why Is My Phone Charging Slowly?
Slow charging usually comes down to the cable, the charger, the port, heat or a worn battery. Here is how to test each one before you spend anything.
Read the article →What to Do When Your Phone Gets Wet
The first hour matters most after a phone gets wet. Switch it off, do not charge it, dry the outside and get it checked quickly.
Read the article →How to Know If Your Phone Battery Needs Replacing
Fast draining, sudden shutdowns, heat and swelling all point to a worn battery. Learn the signs, a safety warning and what to check first.
Read the article →How to Back Up Your Phone Before a Repair
A simple backup of your photos, contacts, chats and files takes minutes and protects you if a repair or reset ever goes wrong. Here is how, on Android and iPhone.
Read the article →How to Free Up Storage on Your Phone
Running out of space slows a phone down and blocks updates and photos. Find what is using the storage and clear it safely, on Android and iPhone.
Read the article →How to Reset Your Android Phone Safely
A factory reset wipes everything, and a Google account lock can catch you out afterwards. Back up, sign out and reset in the right order.
Read the article →Repair
What goes wrong with phones, laptops and consoles, and what to check first. See all in Repair
Repair
Repair
Repair
Why Is My Phone Charging Slowly?
Slow charging usually comes down to the cable, the charger, the port, heat or a worn battery. Here is how to test each one before you spend anything.
Read the article →What to Do When Your Phone Gets Wet
The first hour matters most after a phone gets wet. Switch it off, do not charge it, dry the outside and get it checked quickly.
Read the article →How to Know If Your Phone Battery Needs Replacing
Fast draining, sudden shutdowns, heat and swelling all point to a worn battery. Learn the signs, a safety warning and what to check first.
Read the article →Internet & WiFi
Home WiFi and internet explained in plain language: speed, coverage and security. See all in Internet & WiFi
Internet & WiFi
Internet & WiFi
Internet & WiFi
Why Is My WiFi Slow? Seven Things to Check
Slow WiFi is usually about where the router sits, how many devices use it and what it is competing with. Here is how to find the cause before you call anyone.
Read the article →2.4 GHz vs 5 GHz WiFi: Which Should You Use?
2.4 GHz reaches further and 5 GHz is faster. Learn the difference and which band suits your phone, laptop, TV and smart devices at home.
Read the article →How to Secure Your Home WiFi
Change the default router password, use strong WiFi security, keep firmware updated and set up a guest network. A short checklist for a safer home network.
Read the article →Business Tech
Technology decisions for shops, offices and small businesses: networks, CCTV and point-of-sale. See all in Business Tech
Business Tech
Business Tech
Business Tech
What a Small Shop Needs for Reliable Internet
Reliable internet for a shop is about more than speed: separate networks, wired connections for the till, a backup plan and someone to call when it fails.
Read the article →CCTV Basics for a Small Business
Before you buy cameras, decide what you need to see, where to place them, how long to keep recordings and how to treat footage of people responsibly.
Read the article →Questions to Ask Before Choosing a POS System
A point-of-sale system runs your till and your stock. Ask about offline mode, backups, payments, reports, hardware and support before you commit.
Read the article →How-To
Step-by-step guides for looking after your phone, laptop and other devices. See all in How-To
How-To
How-To
How-To
How to Back Up Your Phone Before a Repair
A simple backup of your photos, contacts, chats and files takes minutes and protects you if a repair or reset ever goes wrong. Here is how, on Android and iPhone.
Read the article →How to Free Up Storage on Your Phone
Running out of space slows a phone down and blocks updates and photos. Find what is using the storage and clear it safely, on Android and iPhone.
Read the article →How to Reset Your Android Phone Safely
A factory reset wipes everything, and a Google account lock can catch you out afterwards. Back up, sign out and reset in the right order.
Read the article →Gaming
Looking after consoles and controllers, and getting ready to trade in old gear. See all in Gaming
Gaming
Gaming
Gaming
Why Is My Console Overheating?
Blocked vents, poor airflow and dust are the usual reasons a console runs hot and shuts down. Learn what to check and when it needs a repair.
Read the article →How to Prepare a Console or Phone for Trade-In
Back up your saves, remove your accounts, reset the device and gather the extras before you trade in a console or phone. A step-by-step checklist.
Read the article →Controller Stick Drift: What Causes It
If your character moves on its own, the controller may have stick drift. Learn what causes it, how to test it and what can be done about it.
Read the article →Nairobi Tech
Practical tech advice for everyday life in Nairobi. See all in Nairobi Tech
Nairobi Tech
Nairobi Tech
Nairobi Tech
What to Check Before You Buy a Second-Hand Phone in Nairobi
Check the IMEI, test every function, make sure the accounts are removed and meet somewhere safe. A checklist for buying a used phone.
Read the article →Protecting Your Electronics From Power Cuts and Surges
Sudden outages and surges can damage routers, computers and TVs. Learn how surge protectors and backup power work and what to do when the power returns.
Read the article →Home WiFi or Mobile Data Hotspot: Which Fits Your Household?
Compare home WiFi and a mobile-data hotspot by number of users, reliability, working from home and how you use the internet.
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