Customer First
Solve the customer's real problem.
Our story.
In the words of Benedict Wanjala, CEO of Kichwa Connect.
How it started
In 2015 I was learning phone repair from the person who trained me, from opening a phone up to closing it again. He taught me the technical side properly. Then I opened my own shop.
I had a dream: to connect more people, and to help them with the challenges that come with owning everyday tech, from iPhones and iPads to Android phones and Sony devices. We handle everything to do with technology. That is why we created the company: to help our community understand both the benefits of technology and its downsides, and to be the link between the people building it, from smartphones to AI, and the everyday user, here in the neighbourhood, across Kenya and, as we plan to expand, beyond.
The shop
The shop on Catherine Ndereba Road came about when an opportunity opened up. It began as a PlayStation spot, with kids playing FIFA and other games. As the business grew, we set up our own offices. Our main office today is still a work in progress.
WiFi
Our WiFi work began with Cat 6 cabling and a MikroTik RB951 router. Today we work with the MikroTik RB5009.
Gaming and Kichwa Care
We opened a gaming section, separate from the main business. Then we added another service for the customers whose WiFi we had installed: if something goes wrong beyond phone repair, we step in.
That grew into Kichwa Care. It is for anyone who runs a business, or a home, and doesn't have the time or the know-how for the technical side, whether that is the internet, AI, a website, branding or marketing. You subscribe to a plan, and a technician looks after your issues face to face, one to one, like a direct customer-care line. They know your internet setup and your technology needs, so you just call and say what you want worked on today, and they come and work on it with you.
What we're proud of
I'm proud of where we are: of the customers we have gained, of the people we have connected to the internet, and of everyone who gives us their business. Their trust is why we are here, and it is why we keep striving for more.
